Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Ideal gift: Enchanting rag dolls that hold a soft flannel blanket.
Pleasant kneading massage like from a masseur. At your desk, while travelling, in the shower, etc.
Practical resistance training for all parts of the body – with one handy device.
Stasher Bags, the reusable silicone food bags. Suitable for storing, transporting, freezing, cooking and even sous-vide cooking.
The bang on-trend bobble hat: Now even with a built-in heating system.
The first coffee bar for on the go. Grinds, filters, brews and serves. Without electricity.
The Advent calendar with the legendary Porsche 911 Carrera RS. It will bring you closer to your dream car in 24 steps. In form of a 1:24 scale model. Officially licensed.
The fascinating beauty of our solar system – handcrafted from solid, genuine gemstones.
Therapy for stressed feet. Practical to keep beside you. You can even use it at your desk.
Percussion therapy: The secret to the success of many top US athletes – now available to everyone.
Light and collapsible. For use on the go and can be collapsed for storage. At a very sensible price.
Ingenious: Pocket umbrella and shopping bag in one. Sustainably manufactured from recycled plastics.
The latest generation of mini-torch. Smaller, lighter and even more powerful.
Original leguano® barefoot pleasure – now in trendy high-top sneakers. Handmade in Germany.
The design version of the popular beach bat and ball classic. Carefully handmade in Spain.
Ultra-light. Absolutely waterproof. Extremely breathable. Ideal for mountain sports, running, cycling, ...
Smart, stylish, safe. With hands-free kit and Bluetooth remote.
The knitted beanie effect is secured and cool. Easily visible in the dark, thanks to bright reflector fibres.
Premium pond vacuum cleaner: Saves up to 30% in cleaning time and delivers up to 50% greater suction.
Day and night in artistic photographic images. And quite tricky, with 500 pieces each.
As healthy and relaxing as walking barefoot – now in a sporty style.
Turns kinetic energy into heat with each step. Swiss quality product.
69g lightweight (2.43 oz). 9mm flat (0.35“). And as comfortable as a normal headband.
Your comfy garden chair is now even more comfortable – with cosy heat in a choice of 3 temperatures.
Stretchy, waterproof, breathable and handy to pack.
1 training weight, 3 grip positions and 3 levels of difficulty.
Clean water within seconds. Fits in all backpacks and pockets.
