Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Ingeniously versatile: UV-C box and stick in one. Eliminates bacteria and viruses. At home and while you’re out and about.
Latest generation of face mask: De-activates up to 99.9% of the SARS-CoV-2 viruses.*
Extra-large mirror surface. Optimum illumination. Elegant, flat design. For perfect make-up at home and when travelling.
The ingenious Keykeepa: As compact, slim and practical as a pocket knife. Up to 12 (!) keys in the tiniest space.
Elegant, glare-free and ingeniously portable. Bright, directed light where and how you need it.
Ingenious: Pocket umbrella and shopping bag in one. Sustainably manufactured from recycled plastics.
Made of Novalon™: ultra-light, thermo-active, anti-allergenic and latex-free.
Tablets always with you – and the water for taking them with ready to hand.
Ultra-compact and wireless: The 2-in-1 hairstyler at home and on the go.
Elegant, slim and flat – even when fully packed. Also perfect for wearing under a jacket or blazer.
Ultra-light. Absolutely waterproof. Extremely breathable. Ideal for mountain sports, running, cycling, ...
Grab up to 9 clothes hangars at once - easily with just one hand.
2.5-fold magnification. Practical at home and on the road. Even if you already wear specs.
Relaxed travelling: All tickets, passes, papers and currencies securely stored and organised, ready to hand.
Digital luggage scales, power bank and torch – only 200g (7.1 oz).
Award-winning design meets outstanding insulating performance.
Now even more comfortable. Ergonomically shaped from visco-elastic foam.
Ideal for a holiday, visiting friends, aunts or grandparents.
The inflatable pillow: The perfect combination of neck, head, cuddle and back pillow.
One of the most powerful and most versatile travel adapters in the world.
Elegant compression socks with invisible support.
Clean water within seconds. Fits in all backpacks and pockets.
Softly padded, with 5-fold adjustable backrest and hardwearing textile cover.
At last a dustmite proof sleeping bag. Perfect for people with allergies.
Sanitary, safe, prevents drips and odours – just toss in the bin after use.
Selectively filter noise instead of just blocking it out.
Especially soft and comfy to wear – no pressure.
100% protection for mobiles and smartphones from unauthorised access, tracking and tampering.
Despite heavy showers: Keep dry getting out of the car, bus and train – without holding others back.
