05.07.2020 - You may experience longer delivery times due to the current circumstances and logistic difficulties that are out of our control. Further details are available on the webpage of each product. More


On the following pages, you will find the questions most frequently asked by our customers, together with the corresponding answers.

If you have any further questions, please contact us via our Service Hotline on 01803 677 916 or send us a message using the contact form.

The Pro-Idee Service Team

Please select the topic to which your question refers:

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.