03.04.2020 - Our customer service is there for you as usual.
Please expect a delivery time of about 5 to 7 working days
We are working on delivering every order as quickly as possible and thank you for your understanding and continued support.
Here you will find further information.


On the following pages, you will find the questions most frequently asked by our customers, together with the corresponding answers.

If you have any further questions, please contact us via our Service Hotline on 01803 677 916 or send us a message using the contact form.

The Pro-Idee Service Team

Please select the topic to which your question refers:

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.