Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to firstname.lastname@example.org or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to email@example.com or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Pro-Idee – The Company
Please choose the subject you would like to know more about:
- The Pro-Idee Concept Store
- The Pro-Idee web shops
- Pro-Idee Catalogues
- Pro-Idee shops: Dusseldorf and Cologne
- The Pro-Idee Quality Guarantee
- Legal notice
The Pro-Idee Concept Store
This Pro-Idee Concept Store is part of the Pro-Idee company.
Pro-Idee has specialised in locating quality products with a hint of the exceptional for 35 years now. Products that make life easier, less cluttered, safer – or quite simply more pleasant.
We consistently uncover a stream of innovative new products and rare classics at over 50 trade fairs worldwide. Many of them are difficult to obtain in the UK – or indeed entirely unknown.
Today, Pro-Idee is known for its deft hand at presenting superior products to discerning clients. They are superior to standard products in at least one of the following characteristics: Quality, function, originality, authenticity, exclusiveness, price and design.
In this way, Pro-Idee provides brand manufacturers of global standing the same opportunity it affords smaller scale producers to introduce and popularise the best of their products. It is not uncommon that the most fascinating items come from small manufacturers who are based at home in secluded locations dotted around the world. This applies to precious clothing and even to many technical solutions. Everyone today is familiar with products that Pro-Idee championed on the marketplace: the Maglite torch by Mag Instruments, the Leatherman survival tool, the Corby trouser press, the Wurlitzer jukebox, Vornado fans, innumerable design products, fashion labels ….
Over the last 30 years, increasing numbers of people have discovered how convenient it is to shop at Pro-Idee – in catalogues and web shops. They demand outstanding quality, and expect impeccable service. Our customers receive their chosen products with a long-term quality and price guarantee directly from our distribution centre in Aachen (Germany).
At the moment there are Pro-Idee web shops, catalogues and service centres in the following countries:
- The Netherlands
The Pro-Idee web shops
New ideas from around the world.
Three shops - one shopping cart
The Pro-Idee Concept Store: New ideas from around the world.
You will discover our most fascinating keepsakes from innumerable travels tucked away in the Pro-Idee Concept Store. After all, superb products from the worlds of technology & electronics, sport & games, and jewellery & beauty are often unknown here in our parts.
To the Pro-Idee Concept Store
Pro-Idee Cuisine: At home in your kitchen.
Visit Pro-Idee Cuisine to find our best tips for ambitious hobby chefs, perfectly tailored to each important electric device, accessory or tool. Many of the pots, pans and knives are endorsed or co-developed by renowned top chefs.
To Pro-Idee Cuisine
Fashion Classics: The true fashion classics. Modernised.
Here in this shop you will discover the true classics of the fashion world, confidently withstanding all ephemeral trends. They stand as paragons of unshakeable quality, timeless design and superlative functionality … and oftentimes enjoy their own cult status.
To Fashion Classics
The follwing catalogues are published up to six times each year:
- Pro-Idee Concept Store
- Pro-Idee Cuisine
- Fashion Classics
Pro-Idee shops: Dusseldorf and Cologne
The Pro-Idee Quality Guarantee
Meticulous product selection.
We apply the highest standards to our product selection. Products are only good enough
1. if they satisfy our discerning customers;
2. if we cannot find anything better anywhere else in the world.
Long-term product guarantee
Pro-Idee provides a guarantee that extends beyond the statutory warranty period of two years. The guarantee covers at least three years. You will find the details in the product descriptions.
Our service does not end with the guarantee
The Pro-Idee service ensures quick repairs at fair prices, procures spare parts and accessories, and even satisfies specific wishes after your guarantee expires.
We will always offer a fair solution if the same product is available in the UK at a lower price within three months of your purchase. You will certainly be entitled in these cases to return the product at our cost and to request a full refund of the purchase price.
Head Office:Pro-Idee GmbH & Co. KG
By phone: 0049 (0) 241 109 119
By fax: 0049 (0) 241 109 121
By email: firstname.lastname@example.org
Personally liable partner:
Head Office: Aachen
Court of Registration: District Court Aachen, HRB 5224
Managing Directors: Dieter Junghans, Ulf Bergjohann
Head Office: Aachen
Court of Registration: District Court Aachen, HRB 5994
Managing Directors: Dieter Junghans, Ulf Bergjohann
Pro-Idee GmbH & Co. KG
Court of Registration: District Court Aachen, HRA 4027
VAT. Reg. No. 777 495 661
Platform of the EC commission for online dispute resolution: https://ec.europa.eu/consumers/odr/