Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to firstname.lastname@example.org or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to email@example.com or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
We are still here for you.
In this period of uncertainty, it is our responsibility to curb the spread and effects of the coronavirus and to support each other. With prudence we will overcome this challenge together.
Our focus is on the well-being and health of our employees, customers and partners. We would like to send our special thanks and respect to all those who work to care for and ensure the well-being of others, both as part of their work and as volunteers.
We have taken important protective measures to make our contribution to containment. Contacts are reduced as much as possible and increased hygiene measures have been introduced. At all times we carefully follow the recommendations and instructions of the public authorities and the WHO.
Our service team is here for you as usual and will be happy to help you with any questions or concerns. If there are delays, we ask for your understanding.
How to contact our service team
By phone: Order hotline 0844 846 50 50
(Mo – Sa 8 a.m. – 10 p.m., Su 9 a.m. – 10 p.m.)
calls will cost 7p per minute plus your telephone company's access charge
Questions and advice 01803 677 916 (Mo - Sa 8 a.m. - 10 p.m., Su 9 a.m - 10 p.m.)
Due to the current situation, longer delivery times may occur. You will find more detailed information on the respective product page. We are doing our best to get your order on its way as soon as possible. Our shipping partners attach great importance to complying with the recommended health and hygiene standards. You therefore no longer have to acknowledge receipt of your package. To avoid personal contact as much as possible, the couriers have been authorised to do this on your behalf.
We are still here for you and hope that you will enjoy our range of items and that we can inspire you to make the most of this time – sometimes a short break from the news can be good for all of us. On behalf of the entire Pro-Idee team, we would like to thank you for your loyalty and support. Stay healthy!
First published: 28.03.2020