Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Gifts for the ones who are always chilly
The hot-water bottle deluxe: With handmade cover made of the finest Huacaya alpaca fur.
Superbly soft fleece envelops you with softness and warmth like a cocoon. Without slipping off.
One beanie –two looks: Casual beanie or trendy turban. The all-rounder by specialists, Loevenich.
Trendy design in classic sophisticated colours and opulent sizes. By TWINSET.
As cosy and lightweight as fleece - yet made of pure silk. A delight against your skin.
Stays warm twice as long – and much safer. With ingenious salt pad, premium cover and safety lock.
These bedsocks, with their 4.2 oz half down filling, guarantee instant warmth and comfort.
Much classier, much more feminine and warmer than other mittens. From Shepherd.
Wonderfully soft and warm. Also ideal for sensitive skin. Hat and scarf made of fine camel hair.
A rare luxury indeed: Dreamy soft, thick socks made of 100% 2-ply cashmere. Treat your feet after a hard day.
Use as a neck cushion in bed, back warmer at your desk or foot warmer on the sofa – it’s extremely versatile.
Turns kinetic energy into heat with each step. Swiss quality product.
Naturally warm and robust: Lambskin slippers with a water-resistant sole.
Original pattern from the archive of one of the oldest tartan weavers: Lochcarron of Scotland, since 1892.
Cosy and pretty – hand-felted hot water bottle made from 100% Merino wool.
Exceptionally feminine for leather gloves. Delightfully affordable for the quality. Handmade by Otto Kessler,
A rare original: Irish cable-knit accessories that actually come from Ireland.
In currently fashionable, elegant shape. Permanently fixed ruffle. Made in France. By Céline Robert.
Luxury gloves by Dents. Made from original Harris Tweed and rare buckskin.
Silky soft with a luxurious thick pile and subtle colouring – yet surprisingly affordable.
Lovely soft fleece and wonderfully warm: Ideal for either one person or to share.
Loevenich turns sporty fleece into an elegant fashion accessory. Headband with stylish knotted detail.
