Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Gifts for adventurers
The latest generation of mini-torch. Smaller, lighter and even more powerful.
Your most comfy outdoor jacket: Completely weatherproof, yet made of all-natural fibres.
All your valuables well-protected on the body and ready to hand in an instant.
Ingenious: The climate-control sock with built-in blister protection.
Turns kinetic energy into heat with each step. Swiss quality product.
Inflates airbeds, dinghies, swimming animals, ... Lights a barbecue and indoor fire. Removes air from vacuum garment bags.
Elegant, slim and flat – even when fully packed. Also perfect for wearing under a jacket or blazer.
Ultra-light. Absolutely waterproof. Extremely breathable. Ideal for mountain sports, running, cycling, ...
Highly efficient solar light. Small art object. And a meaningful social project.
For a lifetime of walking: Handmade from robust leather. Waterproof and breathable
At last a cap that resists both wind and moisture. Made from warm, breathable softshell.
Award-winning design meets outstanding insulating performance.
Thanks to softshell these trousers are slim, light and still warm. And good looking, too. By CMP.
The latest in sunglass technology: Safer, more comfortable, lighter.
Almost 300g (10.6 oz) lighter than other leather walking shoes. Waterproof thanks to Gore-Tex®.
Chic and practical rain protection that’s easy to wear under or over your coat or jacket.
360° protection for the whole body. Awarded the ISPO Gold Award 2017.
The premium winter boots from Sweden. Optimal cold protection up to -50(!)°C.
Berghaus Hyper 100: The first 3-layer outdoor jacket weighing under 100g (3.5 oz).
The foldable mushroom knife. Handle made from stylish, extremely resistant olive wood. Ergonomic design.
Ingenious sensor control astonishes your guests and provides atmospheric dimmable light.
Foolproof assembly for ideal protection against stinging pests.
At last a dustmite proof sleeping bag. Perfect for people with allergies.
Clean water within seconds. Fits in all backpacks and pockets.
