Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Gifts for animal lovers
Finest, white bathroom ceramics for your feathered guests. Elegant design by Eva Solo, Denmark.
Wellness for four-legged friends: Cosy cushion bed with sheep’s wool and natural Swiss stone pine.
Nesting aid for endangered beneficial insects. Handmade in Germany.
Once just for children, now for adults in teak and leather - Denmark’s legendary elephant mobile.
Far from the usual Christmas kitsch: The enchanting biscuit tray with elk silhouette.
Pure nature in an award-winning design. Hand-crafted from solid stone - no two are alike.
A dry coat and clean paws in a jiffy. And no unpleasant smells.
A highly popular gathering point. Specifically designed for colourful butterflies.
Design item, seat, adorable housemates: Life-sized sheep sculptures.
A beautiful flower made of iridescent glass. Mouth-blown & hand-shaped.
Your feathered friends - as enchanting napkin rings made of wood, handmade.
Exceptional garden decoration. And a perfect refuge for finches, tits & other birds.
Naturalistic animal motifs made of finely lasered specialty steel. Now an eye-catcher in your garden.
Ingenious plastic design: Just pop it in place and fill it up.
The feeding place is right inside the bell, which protects the seeds from the rain and snow.
100% germ-free, parasite and odour-free. With all-side protection for rear seat and boot.
