Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
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Bright white teeth using the professionals’ method, comfortably at home.
Extra-large mirror surface. Optimum illumination. Elegant, flat design. For perfect make-up at home and when travelling.
Pleasant kneading massage like from a masseur. At your desk, while travelling, in the shower, etc.
Heats from the hips right up to the neck and nestles perfectly around the shoulders.
The intensive serum with turbo effect: Visible results in just 30 days. Made in Germany.
Luxury for your teeth: Optimum care and whitening – in a high-quality travel set.
Your eyelashes end up perfectly shaped and with flawlessly applied mascara. No clumping and no smudging.
Composed with the expertise of the master soap makers and perfumers from Marseille and Grasse.
Light and collapsible. For use on the go and can be collapsed for storage. At a very sensible price.
Twelve hand creams with the most precious essences from Provence, created in the perfume capital Grasse, France.
Hygienic and safe: Bacteria, viruses and germs won’t stand a chance. Perfect for both at home and on the go.
Percussion therapy: The secret to the success of many top US athletes – now available to everyone.
Much more elegant and comfortable: Washable bath pillow creates a soft spot for your head.
A bigger, more powerful hair dryer. In ultra-compact (travel) format.
Elegant, glare-free and ingeniously portable. Bright, directed light where and how you need it.
Therapy for stressed feet. Practical to keep beside you. You can even use it at your desk.
The new generation of bathroom scales. In addition to weighing, it can even measure a person’s size.
100,000 micro pulses per second lift eyebrows and stimulate blood circulation.
Now even more comfortable. Ergonomically shaped from visco-elastic foam.
This superior hair tool dries, brushes, straightens and styles in one step.
Ultra-compact and wireless: The 2-in-1 hairstyler at home and on the go.
Jewel of the Baltic Sea. Selected, natural ingredients cleanse, nurture and refresh the skin.
A complete neck massage tailored to your needs. Without the need for a power outlet or cable.
The ingenious Roxy Pocket Shaver: Hardly bigger than a lipstick. And the eyebrow razor in a discreet mascara design.
Radiantly white and well-kept teeth using sound. Now simple and safe at home.
Ingenious spiral shape with patented ring-in-ring technology.
Perfect skin care – very practical directly in the shower or bath.
As pampering as a luxurious milk bath. Handmade and 100% perfume free.
Stays warm twice as long – and much safer. With ingenious salt pad, premium cover and safety lock.
Cosy and pretty – hand-felted hot water bottle made from 100% Merino wool.
Relaxation for sore feet from high heels. US-patented socks to relax your toes.
Ingenious teeth whitening foam with immediate and long-lasting results.
Use as a neck cushion in bed, back warmer at your desk or foot warmer on the sofa – it’s extremely versatile.
Extremely fine microfibre to smoothen and deep cleanse your skin.
The illuminated pocket mirror with 10-fold magnification – and no distortion.
Toothpaste for ultrasound toothbrushes. No abrasive substances to damage teeth and gums.
The sensational anti-ageing secret of Hollywood stars. Now available in your own home.
