Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
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Snuggle up in the softest throw blanket. Wonderfully light against the skin.
Ideal gift: Enchanting rag dolls that hold a soft flannel blanket.
The fascinating beauty of our solar system – handcrafted from solid, genuine gemstones.
Stylish. Powerful sound. Compact. Unlimited music enjoyment by sonoro, Germany.
The hot-water bottle deluxe: With handmade cover made of the finest Huacaya alpaca fur.
Luxurious and extravagant: Gianni Versace’s iconic style on fine Rosenthal porcelain.
Festive, but not too loud. With an intricately woven edge and sparkling snowflakes.
Sustainability can be so soft and cuddly. The knitted blanket made of recycled PET bottles.
Incense burner in the shape of a fir tree made of spruce wood: The most beautiful Christmas tradition in a clean-cut shape.
Flowers of everlasting beauty. As an elegant bouquet as though tied by a florist.
Your smartphone: Wirelessly charged and disinfected at the same time.
A feast for the eyes: Radiantly beautiful, in bright Christmas colours.
Refreshing coolness through natural evaporation. Ingeniously energy-efficient and fast.
The versatile BOA shelf: Keeps guest towels and soaps handy or shows off wine bottles in a skilful way.
Fascinating, battery-operated interplay of light. Great fun for both indoors or outdoors, the ultimate pond or pool accessory.
In one go the comfortable upholstery becomes a cosy armchair, stool or guest bed.
Basket trend 2020: Flexible basketry made of recycled paper. High quality, handmade, durable and sustainable.
3 wooden strips. 12 fine columns. Countless possibilities to arrange photos and more.
An explosion of colour that cleverly combines stripes with squares. Always an exclusive eye-catcher.
Your perfect flatmate: Comfortable, indestructible pointed stool in award-winning design. Handmade in Germany.
Day and night in artistic photographic images. And quite tricky, with 500 pieces each.
Once a pioneer of unconventional comfort, today an extremely elegant classic. Original by Cuero/Sweden.
The perfect home bar: Everything ready to hand to mix your favourite drinks.
Both a versatile basket and a comfortable, elegant stool. Made of beautiful bronzed aluminium. By Philippi.
Finest ceramics from Denmark: The right vase for every bouquet, every season.
Made of robust powder-coated stainless steel. Convenient lightweight piece without a handle, ideal for small spaces.
A fascinating effect. And an atmospheric eye-catcher indoors and outdoors.
The unadulterated beauty of pure linen, handcrafted with ornamental iris print. By Frohstoff, Hamburg.
An enchanting eye-catcher on your sideboard, desk or shelf. From CoolSnowGlobes®, Vermont/USA.
Perfect to combat tobacco smoke, kitchen odours, plastic fumes, etc.
Once just for children, now for adults in teak and leather - Denmark’s legendary elephant mobile.
Lavish splendour of everlasting beauty in the most beautiful combination of colours of soft yellow and pink.
The brightly coloured, iconic motif is created using a precise single-thread chain stitch technique.
