Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
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A stylish fireplace. A cosy wood fire. And the favourite place to be on your terrace.
Elegant eye-catcher. Comfortable additional seat. And 15 litres of hidden storage space.
Fascinating, battery-operated interplay of light. Great fun for both indoors or outdoors, the ultimate pond or pool accessory.
Basket trend 2020: Flexible basketry made of recycled paper. High quality, handmade, durable and sustainable.
Finest, white bathroom ceramics for your feathered guests. Elegant design by Eva Solo, Denmark.
A fascinating effect. And an atmospheric eye-catcher indoors and outdoors.
The unadulterated beauty of pure linen, handcrafted with ornamental iris print. By Frohstoff, Hamburg.
Lighter than real stones. More durable than wood.
Nesting aid for endangered beneficial insects. Handmade in Germany.
These lanterns are a beautiful highlight that embellish your garden all year round.
Highly efficient solar light. Small art object. And a meaningful social project.
Sophisticated, stylish vases: Robust lidded buckets in award-winning groove design.
Abundant green, beautiful flowers and a rich harvest: Space-saving on five levels.
Moving flame plate allows the candlelight to dance naturally. For inside and outside.
Ingenious: The gimbal mounted lantern - quickly and cleanly extinguished in the blink of an eye.
Decorative planter in the summer; an impressive fire bowl for autumn and winter.
Naturalistic animal motifs made of finely lasered specialty steel. Now an eye-catcher in your garden.
Fine pearly lighting enchants your garden and terrace at night.
A fascinating display of the finest lights – like giant miracle sparklers.
A traditional campfire – in modern, Danish design. Safe, beautiful and stable.
“Fireflies” in a preserving jar softly light up the darkness.
Ingenious plastic design: Just pop it in place and fill it up.
Exceptional garden decoration. And a perfect refuge for finches, tits & other birds.
Gorgeous firepit in wheelbarrow design. Made of sheet steel, oak and rustproof V2A stainless steel.
The fascinating spectacle of real flames – safely behind glass.
Possibly the largest wind chime on the market. Certainly one of the finest in terms of contemporary design.
Modern design. The 19.7" high stainless steel stand deters cats and other predators. UV and weather resistant.
Brilliant crystal glass in a classic cylinder shape. Base and edge luxuriously adorned with silver plating.
Beautiful everlasting soap bubbles – made from iridescent glass. For use indoors and out.
Practically life-size with a beautiful patina. An exquisite eye-catcher all year. In weatherproof aluminium.
Protects your table from scratches and stains. Available in gold or silver colour to match any setting.
Swedish designer garden art to make you smile. Stone-look. Hand-finished & hand-painted.
Superbly hand made. A focal point for your garden, terrace or balcony. Height adjustable.
Scandinavian Design. Interior Innovation Award 2014. ‘Special Mention’ at the German Design Award 2015.
Typically Provencal: Olive patterned table linen. 100% cotton - but 100% hardwearing.
Easy and accurate edging. Patented plug-in system. Made of durable plastic with 30% wood content.
Practical. Stylish. Eco-friendly. 100% waterproof and virtually indestructible.
