
Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Christmas at Home
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Ideal gift: Enchanting rag dolls that hold a soft flannel blanket.
Festive, but not too loud. With an intricately woven edge and sparkling snowflakes.
Incense burner in the shape of a fir tree made of spruce wood: The most beautiful Christmas tradition in a clean-cut shape.
A feast for the eyes: Radiantly beautiful, in bright Christmas colours.
Festive lighting – but subtle and delicate: The LED light star in a contemporary geometric shape.
Luxury gift wrapping paper: Handmade, hand-printed and hand-marbled.
A very rare swinging Christmas decoration. An eye-catcher in the entrance hall, living room, solarium, etc.
Moving flame plate allows the candlelight to dance naturally. For inside and outside.
Brilliant crystal glass in a classic cylinder shape. Base and edge luxuriously adorned with silver plating.
The maxi tealight insert creates the illusion of a real candle. For indoor and outdoor use.
Glass jar with tightly closing stainless steel lid keeps biscuits fresh - and protected thanks to the bell.
Lights that shimmer like stardust amidst the fine glass baubles.
The light is created purely by daylight. Original by Cazador-del-sol, made in Germany.
Worked in two layers, with elaborate star embroidery and breakthrough pattern.
Far from the usual Christmas kitsch: The enchanting biscuit tray with elk silhouette.
With childhood whimsy. Colourful but not too garish.
Christmas with Mickey, Minnie and Pluto.
Artfully hand-decorated porcelain baubles.
Danish design makes the stars dance for you. Beautiful, simple, elegant.
A fascinating display of the finest lights – like giant miracle sparklers.
Contemporary Christmas decoration that doesn’t look gaudy. Clear shape. Clean design. Untreated alder wood.
Made from antiqued aluminium. Perfect for Christmas, parties or as year-round decoration.
Heralding the holiday season in style. In welcoming colours, with a ribbon silver-coated by hand.
Protects your table from scratches and stains. Available in gold or silver colour to match any setting.
Fine table linen. Elegant, softly flowing fabric, elaborately adorned with glittering stars.
Elegant and unique oriental splendour – made from elaborately hand-pierced metal.
Creates a festive table setting in an instant. With lavish gold and silver shining through glass.
A table runner resembling a painting. Unique weaving method with innovative, tricoloured pixel technique.
Smart, friendly, colourful - a real eye-catcher in precious, hand-painted porcelain.