Please write your address and cheque number on the back of your cheque. Cheques may be held to clear before certain goods are dispatched.
By credit card:
Just let us know the credit card number, expiry date and security code in the signature space on the rear of the card. We accept Visa, Mastercard, American Express or Diners . The amount due will be on hold once you have placed your order and will not be charged to your credit card until the merchandise has be dispatched.
For your webshop orders you are also able to use PayPal to make your purchase.
All prices include VAT.
Further information under: www.proidee.co.uk/delivery
You can exercise your statutory cancellation right by simply shipping the goods back to:
To comply with the time limit for cancellation it is sufficient if you dispatch the goods at the end of the time limit explained in our information about the exercise of the right to cancel you find under the following link: www.proidee.co.uk/tac or at the end of this informations.
Cost of return shipment in case you exercise your right to cancel: You bear the direct costs of the return shipment of the goods.
Right to cancel for consumers
You can find our information about the exercise of the right to cancel under the following link.
£ 12.00 For deliveries to the EEA, Andorra, Monaco, Switzerland, and Vatican City.
See delivery times at: www.proidee.co.uk/delivery
£ 32.00 For deliveries to Albania, Argentina, Australia, Bahamas, Bahrain, Barbados, Bosnia-Herzegovina, Brazil, Brunei, Chile, China, Gibraltar, Japan, Canada, Cape Verde, Qatar, Kuwait, Malaysia, Macedonia, Mexico, Moldova, Montenegro, New Zealand, Oman, Peru, Philippines, Serbia, Singapore, South Africa, South Korea, Thailand, Turkey, UAE, USA, Venezuela, Uruguay.
For the delivery of products, which are marked with a , we will gladly inform you on request about the costs of forwarding.
Value added tax and customs:
If you have any questions about these additional terms of business, please feel free to call our helpdesk. We can be directly contacted by phone on 01803 677 916 or by fax on 0844 324 8529. Alternatively you can email us at firstname.lastname@example.org.
There are many Pro-Idee products you won't be able to find anywhere else. However, if you do manage this, you still have the benefit of the Pro-Idee price guarantee:
Should you find a more favourable retail offer in the UK for an identical product within three month of delivery, please get in touch with our Customer Service department at Pro-Idee. We will always strive to find a fair solution. You have the right to return the goods to us free of charge and request a refund of the total purchase price.
"Reward for the finder":
Even if you're not going to place an order we would like to hear if you know that a Pro-Idee product can be bought cheaper elsewhere. Such a tip deserves a special thank you and a small bonus. And of course it's a great help for us when it comes to our next negotiations with the manufacturer.
Pro-Idee offers a three year guarantee for the quality of the goods delivered.
The Pro-Idee long-term guarantee is valid in the UK for 3 years starting from the date of invoice.
Your warranty rights as required by law remain unaffected. Details concerning manufacturer warranties can be viewed directly on the individual product pages of our website. Manufacturer warranties are not subject of our guarantee promise and do not justify any claims against Pro-Idee.
Should your product not function properly despite proper handling we will immediately, at our discretion, have the item repaired free of charge, replace it or reimburse the purchasing price. The guarantee does not cover normal wear and tear.
Please send the damaged product with a copy of the invoice to the following company responsible for handling your guarantee:
After Sales Service Hotline:
We are here to help you. Should you require any further assistance after your purchase, even after the guarantee has expired, please phone 01803 677 916.
Your satisfaction is all that matters.