
Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
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Latest generation of face mask: De-activates up to 99.9% of the SARS-CoV-2 viruses.*
The ingenious Keykeepa: As compact, slim and practical as a pocket knife. Up to 12 (!) keys in the tiniest space.
Heats the centre of the plate and leaves the edges comfortable to handle. Holds up to 12 large pasta or dinner plates.
The “hot & cold Toni” is a roll warmer, coaster, ice pack, ... In original RÖMERTOPF® ceramic.
The latest generation of suitcase: Fingerprint sensor instead of combination lock. Best possible security against unauthorized opening.
The latest generation of mini-torch. Smaller, lighter and even more powerful.
Slice more safely: Thanks to the multi-grip for vegetables and fruit of almost any size.
Elegant, slim and flat – even when fully packed. Also perfect for wearing under a jacket or blazer.
Cable-free LED light as and where you need it. Throughout the house at just the touch of a button.
The new generation of child seats folds to the size of hand luggage in an instant.
Lighter than real stones. More durable than wood.
No more spatters of fat on clothes and stove. 1mm (0.04″) flat.
Bright light at any time – independent of cable, power and weather conditions.
Smart, stylish, safe. With hands-free kit and Bluetooth remote.
The knitted beanie effect is secured and cool. Easily visible in the dark, thanks to bright reflector fibres.
Extremely simple but effective protection against burglars, even in hotel rooms, holiday apartments, etc.
Ideal for cycling, jogging, hiking, going for a walk, on the way to school, etc. in the dark.
Effective protection against increasing mobile phone radiation.
69g lightweight (2.43 oz). 9mm flat (0.35“). And as comfortable as a normal headband.
Ultra-strong double-sided adhesive tape also for use on rough surfaces.
Test winner* among children’s high chairs. Award-winning Scandinavian design.
360° protection for the whole body. Awarded the ISPO Gold Award 2017.
Glare-free HD vision in the car. In any weather. All year round. In any light.
Finally better vision when driving at night. By Eagle Eyes®, USA.
100% protection for mobiles and smartphones from unauthorised access, tracking and tampering.
Runs 10 years on one battery. Miniature life-saving technology.
Stays warm twice as long – and much safer. With ingenious salt pad, premium cover and safety lock.