Goodbye but not Farewell ...
As a result of the Brexit, Pro-Idee is temporarily closing its UK online shop (www.proidee.co.uk) until further notice. We apologise for the inconvenience. Everything you might want to know about the situation is to be found in the FAQs below. It will surely help you navigate through this change and answer the most frequent questions you might ask yourself regarding ordering, shipping, delivering and many other areas which are impacted by the closing of our online shop. As we remain committed to curating a unique selection of high quality products, we invite you to continue shopping in our German, French, Dutch, Austrian or Swiss online shop if you wish to have your order delivered to an address outside the UK. We thank you for the continuous support throughout the years and we hope to be able to reopen our UK online shop in the near future.
Why is it no longer possible to order from the UK?
Pro-Idee brings your orders in from the Continent. Due to the new import regulations in connection with Brexit, we are currently unable to make deliveries. We very much hope to be able to supply the UK market again shortly. Please visit our website from time to time for news.
What is the ultimate date for my order?
Unfortunately we do not accept any more orders for deliveries to the UK at the moment. Any possible backorder has been cancelled. Should you have made any payments, these have been refunded. For orders with delivery addresses outside the UK, please visit any of our other Pro-Idee websites: www.proidee.de, www.proidee.fr, www.proidee.nl, www.proidee.at or www.proidee.ch. We will be happy to accept and carry out your orders!
Will I still be able to get support from Pro-Idee customer service?
Our service team is here for you and will be happy to assist you with any queries. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
How can I return my goods?
Your statutory right of withdrawal applies to all orders placed by 02 December 2020. For a hassle free processing of your returns please ship your goods to Pro-Idee,Woodview Road, Paignton, TQ4 7SR by 24 December 2020 at the latest.
What if my Pro-Idee product develops a fault within the guarantee period?
Our customer service is in place for you to help – even far into 2021. Please contact us by mail to info@proidee.co.uk or phone us on 0844 846 50 50 (Monday – Friday: from 09:00 a.m. to 05.00 p.m.).
Combi Raclette
Finally, a raclette grill large enough for parties of up to 12 people.
- Whether you have a round or a long table – everyone can easily reach the pans and ingredients.
- Robust XYLAN®PLUS non-stick coating from specialist Whitford. Easy to clean.
- Quality product from Rommelsbacher, Germany.
- Gift service
- Secure shopping
Combi Raclette
Finally, a raclette grill large enough for parties of up to 12 people.
- Whether you have a round or a long table – everyone can easily reach the pans and ingredients.
- Robust XYLAN®PLUS non-stick coating from specialist Whitford. Easy to clean.
- Quality product from Rommelsbacher, Germany.
- Gift service
- Secure shopping
Finally, a raclette grill large enough for parties of up to 12 people.
You can simply connect up to 3 of these elegant raclette grills with the connecting cable supplied.
Whether you have a round or a long table – everyone can easily reach the pans and ingredients.
Unlike conventional raclette sets, the pans can also be inserted at both ends of the grill. This makes things ingeniously flexible when setting the table and arranging the seating.
Robust XYLAN®PLUS non-stick coating from specialist Whitford. Easy to clean.
Nothing will get burnt on; even cheese crusts are easy to remove. On the cast aluminium griddle (41 x 10cm (16.1" x 3.9") you can grill meat, fish, vegetables etc. without adding fat – crispy yet low in calories.
Quality product from Rommelsbacher, Germany.
Housing made of solid die-cast aluminium with storage for hot and unused pans. Size 42 x 10 x 13.5cm (16.5" x 3.9" x 5.3") (W x H x D). Weight: 2.6kg (5.7 lbs). Removable 2m (6.6 ft) mains cable for 230V/795W.
Basic set consists of 2 base modules with accessories for 8 people, a power and connecting cable. Expansion module with accessories for another 4 people and connecting cable (1m (3.3 ft)). (For 12 people please order a basic set and an expansion module.) Free of charge: The Pro-Idee 36 month long-term guarantee.
