FAQs Gift certificates/Vouchers

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How do I order a gift certificate?

There are two options:

To print yourself
First go to the Gift Certificate page. Clicking the "Order gift certificate now" box will display the gift certificate. You can now select the gift certificate value and enter the recipient's name, together with a personal message. Then click "Next". You now have another opportunity to check your details. The next steps are the same as for any other order. Please remember to print out the gift certificate after completing the order.

By post
First open the Gift Certificate page. By choosing "Order Gift Certificate by post" you will be directed to an image of the actual gift certificate. You can now select the value of the voucher, include the name of the recipient as well as a personal message if you like. Then click "Next". You will then have the opportunity to check your given details. The rest of the process is identical to that of a regular order.

Can I send a Gift Certificate to another address?

You can add a different address other than your own in the field "Choose a different delivery address". A differing address other than the one used for the invoice can be entered under "order details". Open the section and fill in the desired delivery address. If you are sending a gift to another address please make sure to tick the box "Do not include invoice in consignment, invoice must be sent to invoice address".

How do I redeem a voucher?

First add the desired item to your basket and complete your order up to Point 4 "Order Details". Below the listed item, you will have the opportunity to enter your personal voucher code in the "Redeem Voucher" field.

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.