FAQs Returns/exchanges

How can I return purchased products?

Our returns/exchange policy is available in the Return shipment.

Right of return until 31 January, 2019

In addition to your legal right of cancellation we offer a right of return for all items included in all our online shops: You may exercise your right to withdraw from the contract by returning the bought and unused products in their original packaging by 31 January, 2019 at the latest to Pro-Idee, Woodview Road, Paignton, TQ4 7SR. Postage is payable. The deadline is considered respected if the posting date is 31 January 2019, at the latest. Excluded from this guarantee are expendables, hygiene products and customised items.