FAQs Registration

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What is the benefit of having an online account?

The benefit of having a personal online account is that it provides an overview of your recent activities, such as placed orders, baskets and wish lists, for example.

How do I set up my personal Pro-Idee online account?

You can set up your personal online account under My Pro-Idee by ticking the "I would like to set up an online account" box. Please enter your address on the following screen, even if you already have a personal customer number with us. Clicking "Next" will take you to the customer area.

How do I log in to my online shop account?

To get information about your recent orders, your wish list and your shopping basket, you need to log in to our online shop. This is done under My Pro-Idee. Please enter your email address and your personal password.

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.