FAQs Payment

Which payment methods do you offer?

You can find the payment methods we offer under the Payment heading.


What are Pro-Idee bank details?

Our bank details are:
HSBC Bank
GB56MIDL40203091889974
MIDLGB22


How do I pay by credit card?

Credit card payments are handled by our service provider, "Ingenico".

Ingenico is a leading European provider of payment services. Ingenico handles the management and security of online payment transactions for more than 35,000 customers worldwide. Data is stored in accordance with the strictest security requirements and the Payment Card Industry Data Security Standard (PCI DSS).
Complete your order up to Point "4 Order Details". Select "Credit Card" as the payment type and click "Next". Under Point "5 Review & Place Order", you can check your details again. Complete your order using the "Buy Now" button - a window will open where you can enter your credit card details. Please select the relevant credit card company (Master Card or Visa) and complete the appropriate fields.


What should I do if I am asked for an additional password when entering my credit card details?

This is a security service (Verified by Visa or MasterCard Secure Code) provided by your credit card company. Verified by Visa and MasterCard Secure Code protect your card from unauthorised transactions and provide total security when shopping online. Please enter your personal password in the field displayed, to enable the credit card payment to proceed.


How do I change my credit card details if my order has already been dispatched?

Once an order has been dispatched, your credit card details can no longer be changed. Please contact our Service Hotline on 01803 677 916 or send us a message using the contact form.


Can I change the displayed credit card data in the service provider window with new card details?

If you have already entered and saved your credit card details for a previous order, these details will be shown with some numbers replaced by the letter “X” for security reasons. Only the last digits are displayed in plain text. If you want to reuse this card from your previous order, leave the information (including the “Xs”) unchanged and carry out the payment as usual for your new order. If you want to use another credit card, simply overwrite the pre-filled credit card data with the new card details.


What should I do if my order is interrupted whilst entering my credit card details?

In this case, you do not need to place another order. We will contact you if your credit card has not been debited.


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