FAQs Payment

Which payment methods do you offer?

You can find the payment methods we offer under the Payment heading.

What are Pro-Idee bank details?

Our bank details are:

How do I pay by credit card?

Credit card payments are either made via the service provider "Concardis" or via "Ingenico".

Concardis is a leading provider of digital payment solutions with 1,100 employees serving more than 116,000 customers in Germany, Austria, Switzerland and South-Eastern Europe.
Ingenico is a leading European provider of payment services. It controls and secures online payment transactions for more than 35,000 customers worldwide. The data is stored in compliance with the strictest security protocols and the Payment Card Industry Data Security Standard (PCI DSS).

What should I do if I am asked for an additional password when entering my credit card details?

This is a security service (Verified by Visa, MasterCard Secure Code, American Express SafeKey) provided by your credit card company. Verified by Visa, MasterCard Secure Code, American Express SafeKey protect your card from unauthorised transactions and provide total security when shopping online. Please enter your personal password in the field displayed, to enable the credit card payment to proceed.

How do I change my credit card details if my order has already been dispatched?

Once an order has been dispatched, your credit card details can no longer be changed. Please contact our Service Hotline on 01803 677 916 or send us a message using the contact form.

What should I do if my order is interrupted whilst entering my credit card details?

In this case, you do not need to place another order. We will contact you if your credit card has not been debited.