FAQs Orders

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How do I change/cancel an order?

Please contact our service number on 01803 677 916, send us a message using the contact form or send an e-mail to info@proidee.co.uk.

Where can I get information about my order?

You can get information about your order by calling the service number 01803 677 916 or sending us a message using the contact form.

Can I view Pro-Idee items?

It is possible to view our products in our retail outlets. These are located in Aachen and at Cologne/Bonn and Dusseldorf airports. Please note that not all the products listed in the catalogue and online store are available in our retail outlets. You are welcome to phone in advance to enquire about the availability of specific products. The opening times and phone numbers are available here.
And you can also conveniently order products and view them at home at your leisure - with the benefit of our 29-day returns policy.

What should I do if I have seen a product for a lower price from a different supplier?

Our Price Guarantee will apply in this case: In order to be able to handle your enquiry as quickly as possible, please send us the necessary information in the form of a link to the lower priced item using the contact form, or the relevant brochure by post. You can find our address here.

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.