FAQs Delivery

When will I receive my delivery?

Please log in to My Pro-Idee. In the “Orders” section, you will be able to see the current status of your order.


How can I send my purchase to a delivery address that is different from the invoice address?

1. A different delivery address.

The package is sent to a delivery address that is different from the invoice address – the invoice is in the package.

2. The gift delivery
The package is sent to the address of the gift recipient. It contains a letter showing who ordered the gift. The invoice will be sent to you separately.

Entering a different delivery address in the "Your alternative delivery address" field
You can enter an address that differs from the invoice address in the “Order details” step. Open the “Your alternative delivery address” field and select an existing address or enter a new delivery address.

When sending a delivery as a gift, don’t forget to click on the ”The invoice should not be sent along with the package. Please send it separately to the invoice address” field.


How can I change a delivery address that has already been saved?

To make a change to a delivery address already saved, please log in to My Pro-Idee. In the “Customer information” section, you can change or delete the address under “Delivery addresses”.


How do I arrange for several items to be delivered together as part of my order?

Please contact us via the Service Hotline on 0844 846 50 50 (calls are 7p per minute plus your telephone company's access charge).


Can I specify a delivery date?

We'll be happy to arrange to send your delivery on a specific date. Please contact us via the Service Hotline on 0844 846 50 50 (calls are 7p per minute plus your telephone company's access charge).


How much is postage and packing?

All the postage and packing details, including the amount, are available on our Customer Services page.


Is postage and package payable again in the case of an exchange?

In the case of an exchange for a different size, colour or product, we will charge postage and packing – just as for a new order.


Can you deliver my order overseas?

A list of the countries to which we deliver, along with the corresponding postage and packing, is available on our Customer Services page.

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