FAQs Complaints

How do I claim for a defective product?

Pro-Idee provides at least a 3-year warranty, over and above the statutory 24-month warranty. Please contact us via our service number 01803 677 916 or send us a message using the contact form.


What should I do if a product is missing from my delivery, but listed on the invoice?

Please contact us via our service number 01803 677 916 or send us a message using the contact form.
In order to be able to handle your enquiry, we need the following information:
1. What is the stamp number on the invoice?
2. Has the missing product been ticked on the invoice?


What should I do if I receive a damaged delivery?

Please contact us via our service number 01803 677 916 or send us a message using the contact form.
If there are already signs of external damage to the packaging/parcel during delivery, then please refuse to accept the shipment and contact our service number 01803 677 916 or send us a message using the contact form.


What should I do if I receive the wrong product?

Please notify us via the service number 01803 677 916 or send us a message using the contact form.

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