FAQs Catalogue/newsletter

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How do I order a catalogue?

We do no longer print paper catalogues. Please discover our current online catalogues free of charge in the Catalogue section.


How do I subscribe to the free newsletter?

By subscribing to our newsletter, you will receive information about our latest, interesting new products directly to your e-mail address. Please enter your details in the Newsletter section. Please provide your first and last name, together with your e-mail address. You will have the option of selecting your areas of interest from the available newsletter topics.


How do I unsubscribe from the newsletter?

To cancel your subscription, please click on the unsubscribe link found at the end of every newsletter.
If you already have a customer account with our online store, you can also cancel your newsletter subscription from there:
Using your e-mail address and personal password, log in to My Pro-Idee where you will find the "Your Pro-Idee newsletter" tab. You now have the option to unsubscribe from the newsletter.


What should I do if I do not want my personal details to be disclosed?

We forward personal details to specialist service providers, such as delivery companies and IT providers, for example, for transaction processing and credit check purposes. We never disclose any details to third-party states (countries outside the scope of the 95/46/EC directive of the European Parliament and Council dated 24 October 1995).

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.

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