FAQs Catalogue/newsletter

How do I order a catalogue?

You can request our current catalogue free of charge in the catalogue section. You can arrange to have it delivered at any time.

Why does Pro-Idee use shrink wrap instead of paper when sending their catalogues?

We used recyclability as the basis for choosing a packaging film. In fact, although perhaps not recognisable at first glance, this material has environmental benefits:

  • Our films are made of polypropylene, a fossil-based plastic. This means that it is mostly made from natural gas which makes polypropylene one of the most resource-efficient standard plastics available.
  • Unlike polyester, polypropylene has little impact on the environment as it consists exclusively of carbon and hydrogen. It pollutes the environment even less than paper. For the production of a single A4 sheet of paper you need for instance 10 litres of water.
  • Polypropylene is – in line with EC directives – not harmful to your health. For example, there are no heavy metals and plasticisers included.
  • Polypropylene – unlike polyester – can be optimally recycled. By means of near-field infrared technology in the sorting plants, this substance is separated from other materials and can thus achieve 98% purity. This, in turn, produces twice the calorific value on incineration in the waste incinerator as it does when burning paper. This ultimately saves fossil resources.

How do I unsubscribe from the catalogue?

If you no longer wish to receive our Pro-Idee catalogue, please let us know via our service number 01803 677 916 or send us a message using the contact form.

Why do I still receive catalogues even though I objected to the storage of my personal data for the purpose of direct mail?

Due to the process involved, there may be a time delay between the receipt of your objection and the processing of data for promotions already started. We ask for your understanding.

Why do I still receive catalogues at my old address, even though I have already communicated my new address?

Due to the process involved, there may be a time delay between the updating of your new address and the processing of data for promotions already started. We ask for your understanding.

How do I subscribe to the free newsletter?

By subscribing to our newsletter, you will receive information about our latest, interesting new products directly to your e-mail address. Please enter your details in the Newsletter section. Please provide your first and last name, together with your e-mail address. You will have the option of selecting your areas of interest from the available newsletter topics.

How do I unsubscribe from the newsletter?

To cancel your subscription, please click on the unsubscribe link found at the end of every newsletter.
If you already have a customer account with our online store, you can also cancel your newsletter subscription from there:
Using your e-mail address and personal password, log in to My Pro-Idee where you will find the "Your Pro-Idee newsletter" tab. You now have the option to unsubscribe from the newsletter.

What should I do if I do not want my personal details to be disclosed?

We forward personal details to specialist service providers, such as delivery companies and IT providers, for example, for transaction processing and credit check purposes. We never disclose any details to third-party states (countries outside the scope of the 95/46/EC directive of the European Parliament and Council dated 24 October 1995).