Terms & Conditions

Easy ordering

  • By telephone: 0844 846 50 50
    We are here to take your order: Monday – Saturday 8.am. – 10 p.m. and Sundays 9 a.m. - 10 p.m.
    (Calls will cost 7p per minute plus your telephone company's access charge.)
  • By fax: 0844 324 8529
  • By post: Please use our reply paid envelope.
  • By Internet: www.proidee.co.uk

Payment terms

By PayPal:
For your webshop orders you are also able to use PayPal to make your purchase.

By credit card:
Just let us know the credit card number, expiry date and security code in the signature space on the rear of the card. We accept Visa or Mastercard. The amount due will be on hold once you have placed your order and will not be charged to your credit card until the merchandise has be dispatched.

All prices include VAT. E & OE.

Delivery and return shipment

Deliveries within the UK

We will deliver within 8 to 10 business days, while supplies last.

Postage and packing:
The flat rate for postage and packing is £4.95 per order. Backorders will be shipped at no extra charge. Delivery to Channel Islands additional £4.

Products marked with a will be delivered by courier and will cost an additional £25 per delivery (regardless of the amount of products ordered carrying this symbol).

Return shipment:
You can exercise your statutory cancellation right by simply shipping the goods back to:
Woodview Road

To comply with the time limit for cancellation it is sufficient if you dispatch the goods before the end of that time limit.

Costs of return shipment:
You bear the direct costs of the return shipment of the goods.

Deliveries outside the UK

Supplementary terms of business for the EU single market, cross-border deliveries to EU countries, EFTA states and third countries.

Insurance, flat rate postage and packing for these orders are:

  • £ 12.00 For deliveries to Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Principality of Liechtenstein, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherland, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakian Republic, Slovenia, Spain, Czech Republic, Hungary, Vatikanstadt, Cyprus.
  • £ 32.00 For deliveries to Albania, Argentina, Australia, Bahamas, Bahrain, Barbados, Bosnia-Herzegovina, Brazil, Brunei, Chile, China, Gibraltar, Japan, Canada, Cape Verde, Qatar, Kuwait, Malaysia, Macedonia, Mexico, Moldova, Montenegro, New Zealand, Oman, Peru, Philippines, Serbia, Singapore, South Africa, South Korea, Thailand, Turkey, UAE, USA, Venezuela, Uruguay.


  • By credit card:
    We accept Visa and Mastercard. Please state the card number, expiry date and security code, which can be found above the signature strip on the back of the card.

VAT and duty:

  • EU single market:
    We will invoice the respective national value added tax, which is included in our prices. Duties will not be charged.
  • EFTA and third countries:
    We shall deduct the national VAT from the price. The postal service making the delivery will charge the VAT rate applicable in the country to which the item is being delivered. Additional customs duties may apply.

If you have any questions about these additional terms of business, please feel free to call our helpdesk. We can be directly contacted by phone on 01803 677 916 or by fax on 0844 324 8529. Alternatively you can email us at info@proidee.co.uk.

Gift Service

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Gift Wrapping Service:
We offer an exclusive gift wrapping serivce with our very own Pro-Idee wrapping paper.
Only £2.50 per item.

Sending a gift:
We can send any product to a separate address in the UK as a gift, and there will also be a note inside the parcel telling the recipient who sent it to them. Please allow postage and packaging for each address. The invoice will be sent directly to you.

Price Guarantee

There are many Pro-Idee products you won't be able to find anywhere else. However, if you do manage this, you still have the benefit of the Pro-Idee price guarantee:

Should you find a more favourable retail offer in the UK for an identical product within three month of delivery, please get in touch with our Customer Service department at Pro-Idee. We will always strive to find a fair solution. You have the right to return the goods to us free of charge and request a refund of the total purchase price.

"Reward for the finder":
Even if you're not going to place an order we would like to hear if you know that a Pro-Idee product can be bought cheaper elsewhere. Such a tip deserves a special thank you and a small bonus. And of course it's a great help for us when it comes to our next negotiations with the manufacturer.

3-year long-term guarantee at no extra cost

The Pro-Idee long-term guarantee is valid for 3 years starting from the date of invoice.
Your warranty rights as required by law remain unaffected. Details concerning manufacturer warranties can be viewed directly on the individual product pages of our website.

Should your product not function properly despite proper handling we will immediately, at our discretion, have the item repaired free of charge, replace it or reimburse the purchasing price. This excludes parts which wear down with normal use.

Please send the damaged product with a copy of the invoice to the following company responsible for handling your guarantee:

Woodview Road

After Sales Service Hotline:
We are here to help you. Should you require any further assistance after your purchase, even after the guarantee has expired, please phone 01803 677 916.

Your satisfaction is all that matters.

Purchase pending trial

With Pro-Idee you purchase on approval. The purchase contract only becomes binding when you approve the goods after receiving them. The goods will be deemed to have been approved if you neither state the contrary in writing nor send the delivere goods back to us within the 15-day approval period. Furthermore, after the purchase contract has come into effect you are entitled to the statutory objection right, so that you always have at least 29 days to make a final decision.

Right of withdrawal for consumers

Consumers have the right to withdraw from a contract if the consumer is a natural person entering into a transaction for purposes which can be mainly attributed to neither commercial nor self-employment activities.

Right of withdrawal

You have the right to cancel this contract within 14 days. A reason for the cancellation is not mandatory.
The cancellation period will expire after 14 days from the day on which you or a third-party (excluding the carrier, and indicated by you) acquire(s):
  • Physical possession of the goods; in the case of a sales contract.
  • Physical possession of the last of the goods; in the case of a contract relating to multiple goods ordered in one order and delivered separately.
  • Physical possession of the last lot or piece; in the case of a contract relating to delivery of a good consisting of multiple lots or pieces.

In all instances the cancellation timeframe will not begin before the actual sales agreement becomes legally binding which takes effect upon your approval of the purchased merchandise.

When you are faced with several of the above mentioned alternatives, the cancellation timeframe will not begin before you or a third-party, as stated by you, and who is not the carrier, has received the last partial consignment or missing items and when the actual sales agreement through your approval of the merchandise from the last partial consignment or missing items has become legally binding.

To exercise the right to cancel, you must inform Pro-Idee of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail. Contact details as follows: Pro-Idee, Woodview Road, Paignton, TQ4 7SR, tel: 01803 677 916, fax: 0844 324 8529, e-mail: info@proidee.co.uk). You may use the attached cancellation form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation.
If you cancel this contract, Pro Idee will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Pro-Idee) without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to Pro-Idee, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

Withdrawal form

Exclusion or premature termination of the right to withdraw

The right does not apply to contracts relating to
  • the supply of goods that are customised and the production of which an individual selection or determination by the consumer is important or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely in contracts relating to
  • the supply of sealed goods which cannot be returned due to health or hygiene reasons once the seal has been opened or damaged after delivery;
  • the delivery of audio and video recordings or computer software in a sealed package, if the seal was removed after delivery.

Contract of purchase

Data storage:
Once the order process has been completed it can not be accessed as we do not retain any contract data. However, you can print out your order after completion. In addition, you’ll receive an order confirmation via email.

Retention of ownership:
The delivered goods shall remain our property until the purchase price has been paid in full.

Partial deliveries:
We reserve the right to provide and bill for partial deliveries if a contract on the delivery of several items has been concluded and it is possible and reasonable for you, based on the circumstances apparent upon the conclusion of the contract, to also use the items for their intended purpose individually.

Our obligation to deliver will expire if the ordered goods are not available for reasons which were not foreseeable for us upon the conclusion of the contract, we are not ourselves supplied properly and on time despite our efforts to obtain the goods or if we are not responsible for the lack of availability and promptly notify you of it.

Liability for defects:
The liability for defects is based on the provisions of law.

Manufacturer warranties:
In compliance with our duty to inform you regarding manufacturer warranties, these are not considered a feature of the sales agreement and do not justify rights to claims against Pro-Idee GmbH & Co. KG.

Age restriction for sale of certain products:
Certain products in our range may not be sold to minors. We reserve the right to ask for age verification and depending on the outcome will not fill the order. By placing orders of this kind the customer agrees to this procedure.

Alternative consumer dispute settlement:
The company Pro-Idee GmbH & Co. KG does not participate in dispute settlements in front of a consumer arbitration board.

Legal Notice

Head Office:
Pro-Idee GmbH & Co. KG, Auf der Hüls 205, 52053 Aachen, Germany
By phone: 0049 (0) 241 109 119
By fax: 0049 (0) 241 109 121
By email: service@proidee.de

Personally liable partner:
Fairway GmbH * Head Office: Aachen * Court of Registration: District Court Aachen, HRB 5224 * Managing Directors: Dieter Junghans, Ulf Bergjohann
Pro-Idee Geschäftsführungs-GmbH * Head Office: Aachen * Court of Registration: District Court Aachen, HRB 5994 * Managing Directors: Dieter Junghans, Ulf Bergjohann
Pro-Idee GmbH & Co. KG, Court of Registration: District Court Aachen, HRA 4027
VAT. Reg. No. 777 495 661

Platform of the EC commission for online dispute resolution: http://ec.europa.eu/consumers/odr/