Terms & Conditions
Overview Customer Services
- By telephone: 0844 846 50 50
We are here to take your order: Monday – Saturday 8.am. – 10 p.m. and Sundays 9 a.m. - 10 p.m.
(Calls will cost 7p per minute plus your telephone company's access charge.)
- By fax: 0844 557 4147
- By post: Please use our reply paid envelope.
- By Internet: www.proidee.co.uk
For your webshop orders you are also able to use PayPal to make your purchase.
By credit card:
Just let us know the credit card number, expiry date and security code in the signature space on the rear of the card. We accept Visa or Mastercard. The amount due will be on hold once you have placed your order and will not be charged to your credit card until the merchandise has be dispatched.
All prices include VAT. E & OE.
Delivery and return shipment
Deliveries within the UK
We will deliver within 8 to 10 business days, while supplies last.
Postage and packing:
The flat rate for postage and packing is £4.95 per order. Backorders will be shipped at no extra charge. Delivery to Channel Islands additional £4.
Products marked with a will be delivered by courier and will cost an additional £25 per delivery (regardless of the amount of products ordered carrying this symbol).
You can exercise your statutory cancellation right by simply shipping the goods back to:
To comply with the time limit for cancellation it is sufficient if you dispatch the goods before the end of that time limit.
Costs of return shipment:
You bear the direct costs of the return shipment of the goods.
Deliveries outside the UK
Supplementary terms of business for the EU single market, cross-border deliveries to EU countries, EFTA states and third countries.
Insurance, flat rate postage and packing for these orders are:
- £ 12.00 For deliveries to Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Principality of Liechtenstein, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherland, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakian Republic, Slovenia, Spain, Czech Republic, Hungary, Vatikanstadt, Cyprus.
- £ 32.00 For deliveries to Albania, Argentina, Australia, Bahamas, Bahrain, Barbados, Bosnia-Herzegovina, Brazil, Brunei, Chile, China, Gibraltar, Japan, Canada, Cape Verde, Qatar, Kuwait, Malaysia, Macedonia, Mexico, Moldova, Montenegro, New Zealand, Oman, Peru, Philippines, Serbia, Singapore, South Africa, South Korea, Thailand, Turkey, UAE, USA, Venezuela, Uruguay.
- By credit card:
We accept Visa and Mastercard. Please state the card number, expiry date and security code, which can be found above the signature strip on the back of the card.
VAT and duty:
- EU single market:
We will invoice the respective national value added tax, which is included in our prices. Duties will not be charged.
- EFTA and third countries:
We shall deduct the national VAT from the price. The postal service making the delivery will charge the VAT rate applicable in the country to which the item is being delivered. Additional customs duties may apply.
If you have any questions about these additional terms of business, please feel free to call our helpdesk. We can be directly contacted by phone on 01803 677 916 or by fax on 0844 557 4147. Alternatively you can email us at firstname.lastname@example.org.
Gift Wrapping Service:
We offer an exclusive gift wrapping serivce with our very own Pro-Idee wrapping paper.
Only £2.50 per item.
Sending a gift:
We can send any product to a separate address in the UK as a gift, and there will also be a note inside the parcel telling the recipient who sent it to them. Please allow postage and packaging for each address. The invoice will be sent directly to you.
There are many Pro-Idee products you won't be able to find anywhere else. However, if you do manage this, you still have the benefit of the Pro-Idee price guarantee:
Should you find a more favourable retail offer in the UK for an identical product within three month of delivery, please get in touch with our Customer Service department at Pro-Idee. We will always strive to find a fair solution. You have the right to return the goods to us free of charge and request a refund of the total purchase price.
"Reward for the finder":
Even if you're not going to place an order we would like to hear if you know that a Pro-Idee product can be bought cheaper elsewhere. Such a tip deserves a special thank you and a small bonus. And of course it's a great help for us when it comes to our next negotiations with the manufacturer.
3-year long-term guarantee at no extra cost
The Pro-Idee long-term guarantee is valid for 3 years starting from the date of invoice.
Your warranty rights as required by law remain unaffected. Details concerning manufacturer warranties can be viewed directly on the individual product pages of our website.
Should your product not function properly despite proper handling we will immediately, at our discretion, have the item repaired free of charge, replace it or reimburse the purchasing price. This excludes parts which wear down with normal use.
Please send the damaged product with a copy of the invoice to the following company responsible for handling your guarantee:
After Sales Service Hotline:
We are here to help you. Should you require any further assistance after your purchase, even after the guarantee has expired, please phone 01803 677 916.
Your satisfaction is all that matters.
Purchase pending trial
With Pro-Idee you purchase on approval. The purchase contract only becomes binding when you approve the goods after receiving them. The goods will be deemed to have been approved if you neither state the contrary in writing nor send the delivere goods back to us within the 15-day approval period. Furthermore, after the purchase contract has come into effect you are entitled to the statutory objection right, so that you always have at least 29 days to make a final decision.
Right of withdrawal for consumers
Consumers have the right to withdraw from a contract if the consumer is a natural person entering into a transaction for purposes which can be mainly attributed to neither commercial nor self-employment activities.
Exclusion or premature termination of the right to withdrawThe right does not apply to contracts relating to
- the supply of goods that are customised and the production of which an individual selection or determination by the consumer is important or which are clearly tailored to the personal needs of the consumer.
- the supply of sealed goods which cannot be returned due to health or hygiene reasons once the seal has been opened or damaged after delivery;
- the delivery of audio and video recordings or computer software in a sealed package, if the seal was removed after delivery.
Contract of purchase
Once the order process has been completed it can not be accessed as we do not retain any contract data. However, you can print out your order after completion. In addition, you’ll receive an order confirmation via email.
Retention of ownership:
The delivered goods shall remain our property until the purchase price has been paid in full.
We reserve the right to provide and bill for partial deliveries if a contract on the delivery of several items has been concluded and it is possible and reasonable for you, based on the circumstances apparent upon the conclusion of the contract, to also use the items for their intended purpose individually.
Liability for defects:
The liability for defects is based on the provisions of law.
In compliance with our duty to inform you regarding manufacturer warranties, these are not considered a feature of the sales agreement and do not justify rights to claims against Pro-Idee GmbH & Co. KG.
Age restriction for sale of certain products:
Certain products in our range may not be sold to minors. We reserve the right to ask for age verification and depending on the outcome will not fill the order. By placing orders of this kind the customer agrees to this procedure.
Alternative consumer dispute settlement:
The company Pro-Idee GmbH & Co. KG does not participate in dispute settlements in front of a consumer arbitration board.