05.06.2020 - You may experience longer delivery times due to the current circumstances and logistic difficulties that are out of our control. Further details are available on the webpage of each product. More

We are still here for you.

Dear customers,

In this period of uncertainty, it is our responsibility to curb the spread and effects of the coronavirus and to support each other. With prudence we will overcome this challenge together.

Our focus is on the well-being and health of our employees, customers and partners. We would like to send our special thanks and respect to all those who work to care for and ensure the well-being of others, both as part of their work and as volunteers.

We have taken important protective measures to make our contribution to containment. Contacts are reduced as much as possible and increased hygiene measures have been introduced. At all times we carefully follow the recommendations and instructions of the public authorities and the WHO.

Customer service

Our service team is here for you as usual and will be happy to help you with any questions or concerns. If there are delays, we ask for your understanding.

How to contact our service team

By email: info@proidee.co.uk or use our contact form

By phone: Order hotline 0844 846 50 50 (Mo – Sa 8 a.m. – 10 p.m., Su 9 a.m. – 10 p.m.)
calls will cost 7p per minute plus your telephone company's access charge

Questions and advice 01803 677 916 (Mo - Sa 8 a.m. - 10 p.m., Su 9 a.m - 10 p.m.)

Your order

Due to the current situation, longer delivery times may occur. You will find more detailed information on the respective product page. We are doing our best to get your order on its way as soon as possible. Our shipping partners attach great importance to complying with the recommended health and hygiene standards. You therefore no longer have to acknowledge receipt of your package. To avoid personal contact as much as possible, the couriers have been authorised to do this on your behalf.

If you need more than 30 days for your return, simply contact info@proidee.co.uk.

Thank you

We are still here for you and hope that you will enjoy our range of items and that we can inspire you to make the most of this time – sometimes a short break from the news can be good for all of us. On behalf of the entire Pro-Idee team, we would like to thank you for your loyalty and support. Stay healthy!

Unterschrift Dieter Junghans

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Order hotline

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.
  • calls will cost 7p per minute plus your telephone company's access charge

Questions and advice

  • Monday – Saturday 8 a.m. – 10 p.m.
    Sunday 9 a.m. – 10 p.m.

We will gladly reply to your request as soon as possible.