05.06.2020 - You may experience longer delivery times due to the current circumstances and logistic difficulties that are out of our control. Further details are available on the webpage of each product. More
We are still here for you.
In this period of uncertainty, it is our responsibility to curb the spread and effects of the coronavirus and to support each other. With prudence we will overcome this challenge together.
Our focus is on the well-being and health of our employees, customers and partners. We would like to send our special thanks and respect to all those who work to care for and ensure the well-being of others, both as part of their work and as volunteers.
We have taken important protective measures to make our contribution to containment. Contacts are reduced as much as possible and increased hygiene measures have been introduced. At all times we carefully follow the recommendations and instructions of the public authorities and the WHO.
Our service team is here for you as usual and will be happy to help you with any questions or concerns. If there are delays, we ask for your understanding.
How to contact our service team
By phone: Order hotline 0844 846 50 50
(Mo – Sa 8 a.m. – 10 p.m., Su 9 a.m. – 10 p.m.)
calls will cost 7p per minute plus your telephone company's access charge
Questions and advice 01803 677 916 (Mo - Sa 8 a.m. - 10 p.m., Su 9 a.m - 10 p.m.)
Due to the current situation, longer delivery times may occur. You will find more detailed information on the respective product page. We are doing our best to get your order on its way as soon as possible. Our shipping partners attach great importance to complying with the recommended health and hygiene standards. You therefore no longer have to acknowledge receipt of your package. To avoid personal contact as much as possible, the couriers have been authorised to do this on your behalf.
If you need more than 30 days for your return, simply contact email@example.com.
We are still here for you and hope that you will enjoy our range of items and that we can inspire you to make the most of this time – sometimes a short break from the news can be good for all of us. On behalf of the entire Pro-Idee team, we would like to thank you for your loyalty and support. Stay healthy!