Terms & Conditions
|By telephone: 0844 557 10 11
We are here to take your order on weekdays from 8 a.m. - 10 p.m. and at weekends from 9 a.m. - 10 p.m.
|By fax: 0844 557 4147
Or order easily and in comfort via our Web-Shop!
DeliveryWithin 8 - 10 working days.
We will deliver 8 – 10 working days from date of order. If you have not received it by then please telephone to check.
Contract of purchase
Once the order process has been completed it can not be accessed as we do not retain any contract data. However, you can print out your order after completion. In addition, you’ll receive an order confirmation via email.
Postage and packing
Deliveries within the UK
The flat rate for postage and packing is £4.95 per order. Backorders will be shipped at no extra charge. Delivery to Channel Islands additional £4.
For further informations please click here.
Deliveries outside the UK
Supplementary terms of business for the EU single market, cross-border deliveries to EU countries, EFTA states and third countries.
Insurance, flat rate postage and packing for these orders are:
- £ 12.00 For deliveries into EU ,EFTA countries, Andorra, Monaco, Vatican City and the Principality of Liechtenstein.
- £ 32.00 For deliveries to Argentina, Australia, Bosnia-Herzegovina, Bahrain, Brazil, Cape Verde Islands, Chile, China, Dubai, Gibraltar, Hong Kong, Japan, Canada, Croatia, Malaysia, F.Y.R. Macedonia, Mexico, Moldova, Montenegro, New Zealand, Peru, Republic of Korea, Serbia, Singapore, South Africa, Thailand, Turkey, Taiwan, United Arab Emirates and USA.
- £ 52.00 For deliveries to Albania, Bahamas, Barbados, Belarus, Brunei, Kuwait , Oman, Philippines, Qatar, Russia and Ukraine.
- By credit card:
We accept Visa and Mastercard. Please state the card number, expiry date and security code, which can be found above the signature strip on the back of the card.
VAT and duty:
- EU single market:
We will invoice the respective national value added tax, which is included in our prices. Duties will not be charged.
- EFTA and third countries:
We shall deduct the national VAT from the price. The postal service making the delivery will charge the VAT rate applicable in the country to which the item is being delivered. Additional customs duties may apply.
If you have any questions about these additional terms of business, please feel free to call our helpdesk. We can be directly contacted by phone on 0844 557 1011 or by fax on 0844 557 4147. Alternatively you can email us at email@example.com.
30-day money-back guaranteeYou can try out any item in the comfort of your own home. If you are not completely satisfied you may return any item, within 30 days for a complete refund of the product, replacement or credit. (Please return in good condition in the original packaging.) Please obtain proof of postage when you despatch your return. This guarantee does not affect your statutory rights.
All prices include VAT. E & OE.
Product GuaranteeAll products carry a minimum 3-year guarantee.
Each and every product has been carefully selected. And a product only meets Pro-Idee standards if
a. we feel our discerning customers will be happy with it
b. and the product is the best we can find on the world markets.
Pro-Idee provides a minimum 3-year guarantee on every product. Please see individual product descriptions for more details.
If you have a reason for complaint during the guarantee period, Pro-Idee will either repair, replace or refund the item. Should the repair or replacement item not be satisfactory, Pro-Idee will refund the purchase price. No further action will be needed. This guarantee does not cover defects arising from normal wear and tear or misuse. Please retain your invoice as proof of purchase to validate your guarantee. The guarantee period will take effect from the date of invoice.
Even after the guarantee period has expired, we are here to help you.
Just call Pro-Idee.
Tel: 0844 557 10 11
Your satisfaction is all that matters.
Price GuaranteeThere are many Pro-Idee products you won't be able to find anywhere else. However, if you do manage this, you still have the benefit of the Pro-Idee price guarantee:
Should you find a more favourable retail offer in the UK for an identical product within three month of delivery, please get in touch with our Customer Service department at Pro-Idee. We will always strive to find a fair solution. You have the right to return the goods to us free of charge and request a refund of the total purchase price.
"Reward for the finder":
Even if you're not going to place an order we would like to hear if you know that a Pro-Idee product can be bought cheaper elsewhere. Such a tip deserves a special thank you and a small bonus. And of course it's a great help for us when it comes to our next negotiations with the manufacturer.
Payment termsBy credit card:
Just let us know the credit card number, expiry date and security code in the signature space on the rear of the card. We accept Visa or Mastercard. Your credit card will be charged when your order is dispatched.
Conclusion of the contract / Right to cancelThe contract is concluded as soon as you have received the goods. You have the right to cancel the purchase of any item without reason at any time within 30 days, beginning the day you receive the goods. Your cancellation must be in writing or in another durable medium and sent to our contact address.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the products back to us in good condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
We offer an exclusive gift wrapping serivce with our very own Pro-Idee wrapping paper.
Only £2.50 per item.
Sending a gift:
We can send any product to a separate address in the UK as a gift, and there will also be a note inside the parcel telling the recipient who sent it to them. Please allow postage and packaging for each address. The invoice will be sent directly to you.
VAT. Reg. No. 777 495661
Pro-Idee GmbH & Co. KG
Auf der Hüls 205
Managing Director: Dieter Junghans, Ulf Bergjohann
Tel: 0844 557 10 11
Fax: 0844 557 4147
HRA Aachen 4027
© 2013 Pro-Idee GmbH & Co. KG